Knowledge setup
Collect, clean and organise the content the assistant answers from.
- FAQs + docs
- Product data
- Update process
AI Chatbots and Assistants
Assistants that answer from your knowledge, not guesswork.
AI chat for your website, WhatsApp and internal teams, trained on your own content and handing over to a person when it should.
What you get
- Answers from your content
- Smooth human handover
- Conversation analytics
Challenges we solve
Answer faster without adding headcount.
Challenge
Customers wait hours for simple answers
What changes
Instant, accurate replies at any hour
Challenge
Your team answers the same questions daily
What changes
Common questions handled automatically
Challenge
Staff can't find internal policies and documents
What changes
An internal assistant that finds and cites them
Challenge
Chatbots you tried gave wrong answers
What changes
Answers grounded in your approved content
What's included
What an assistant project includes.
Website chat
An assistant on your site that answers and captures leads.
- Chat widget
- Lead capture
- Booking links
WhatsApp assistant
Answer customers on WhatsApp through the Business API.
- WhatsApp Business API
- Templates
- Opt-in handling
Internal knowledge assistant
Help staff find policies, processes and answers.
- Access control
- Cited sources
- Workspace / Zoho
Human handover
Pass the conversation to a person with full context.
- Handover rules
- Agent inbox
- Telemantix
Analytics and tuning
See what people ask and improve answers over time.
- Conversation logs
- Gaps report
- Monthly tuning
How we deliver
A clear process, with something to see at every step.
01
Identify
Map processes and pick the first use case.
You getUse-case shortlist
02
Prototype
Test the idea on real examples.
You getWorking prototype
03
Build
Connect to your systems with guardrails.
You getProduction workflow
04
Launch
Go live with human approval steps.
You getLive automation
05
Measure
Track time saved and accuracy.
You getMonthly report
Technology
Tools and platforms we work with.
We choose tools to fit your goals, team and budget, not the other way round.
AI models
OpenAIAnthropic ClaudeGoogle Gemini
Automation
n8nMakeZapier
Connects to
CRMsERPsWhatsApp Business APIGoogle WorkspaceZoho
Data
PostgreSQLVector databases
Related services
One team, so nothing gets lost in the handoff.
Service
AI Agents
Agents that read, decide and act across your tools, within rules you set.
Learn more →ServiceAI Integration
Add AI features to your existing software through APIs.
Learn more →SolutionCRM & WhatsApp Automation
Capture leads and automate follow-ups on WhatsApp.
Learn more →ProductTelemantix
Sales CRM with WhatsApp inbox, pipelines and sales automation.
Visit telemantix.com →FAQ
Questions we hear often.
How do you stop the assistant from making things up?
It answers only from content you approve and says so when it doesn't know, offering a person instead.
Can it work in Hindi and other languages?
Yes. Modern models handle Hindi and many Indian languages; we test quality in the languages you need.
Can it book appointments or create leads?
Yes. It can create leads in your CRM, share booking links or book directly where your calendar allows.
How do we keep answers up to date?
You update the source content and the assistant uses the new version. We set up a simple process for this.
Start a conversation
Tell us what you want to build, automate or grow.
We'll connect you with the right Optimantix team.
1A short call to understand your goals
2A recommended approach and scope
3A clear plan before any work starts
