Terms & Conditions

1. Company Information

Optimantix Global Pvt. Ltd. provides digital marketing, technology, and business growth solutions, including but not limited to:

• Website Design & Development
• E-commerce Website Development
• Mobile Application Development
• Software & SaaS Development
• Marketplace Management
• Search Engine Optimization (SEO)
• Local SEO
• Performance Marketing
• Google Ads Management
• Meta Ads Management
• Social Media Marketing
• Branding & Graphic Design
• UI/UX Design
• Content Creation
• Business Automation
• Consulting Services

2. Acceptance of Terms

By using our website or purchasing our services, you confirm that:

• You are at least 18 years old.
• You have the legal authority to enter into this agreement.
• All information provided by you is accurate and complete.
• You will use our services in compliance with applicable laws and regulations.

3. Scope of Services

The scope of work for each project will be defined through:

• Proposal
• Quotation
• Service Agreement
• Purchase Order
• Email Confirmation
• Signed Contract

Any work outside the agreed scope may require additional charges and revised timelines.

4. Client Responsibilities

The client agrees to:

• Provide complete and accurate project requirements.
• Supply necessary content, images, logos, product details, and credentials.
• Grant timely access to hosting, domains, marketplace accounts, advertising accounts, or other required platforms.
• Review and approve deliverables within agreed timelines.
• Make payments according to the agreed schedule.

Delays in providing information or approvals may affect project timelines.

5. Pricing & Payments

Unless otherwise agreed in writing:

• Prices are quoted exclusive of applicable taxes.
• GST or other applicable taxes will be charged separately where required.
• Advance payments may be required before work begins.
• Remaining payments shall be made according to the agreed milestones or invoice terms.
• Late payments may result in suspension of services until outstanding dues are cleared.
• Any third-party costs such as domain registration, hosting, plugins, premium themes, software licenses, advertising spend, marketplace fees, or API subscriptions are payable by the client unless expressly included in the proposal.

6. Website & Software Development

For development projects:

• Project timelines depend upon timely client approvals and content submission.
• Minor revisions within the agreed scope are included.
• Additional features or scope changes may incur additional charges.
• Source code ownership will be transferred only after full payment unless otherwise agreed in writing.
• We may use open-source software and licensed third-party components where appropriate.

7. Marketplace Management Services

For marketplace management services:

• Clients retain ownership of their marketplace accounts.
• We act only as an authorized service provider.
• Clients remain responsible for product quality, inventory, pricing, compliance, taxes, fulfillment, customer service obligations, and applicable marketplace policies.
• Sales performance may vary based on competition, pricing, inventory, customer demand, reviews, marketplace algorithms, and other factors beyond our control.

8. Digital Marketing & Advertising

We provide services including SEO, Google Ads, Meta Ads, performance marketing, and related digital marketing activities. While we follow industry best practices, we do not guarantee:

• Specific keyword rankings
• First-page search engine placement
• Sales targets
• Lead volumes
• Return on Ad Spend (ROAS)
• Revenue increases
• Marketplace ranking positions

Advertising platforms and search engine algorithms frequently change and remain outside our control.

9. SEO Services

SEO is an ongoing optimization process. The client acknowledges that:

• Search engine rankings cannot be guaranteed.
• Ranking fluctuations are normal.
• Results depend on competition, website quality, search engine updates, technical factors, and market conditions.
• Any estimated timelines are approximate and not guaranteed.

10. Intellectual Property

Unless otherwise agreed:

• The client retains ownership of all content, trademarks, logos, and business assets supplied to us.
• Optimantix Global retains ownership of proprietary methodologies, internal tools, templates, automation systems, frameworks, scripts, processes, and pre-existing intellectual property.
• Upon full payment, ownership of custom-developed deliverables will transfer to the client, excluding third-party software, licensed assets, and our proprietary materials.

11. Confidentiality

Both parties agree to maintain the confidentiality of non-public business information shared during the engagement. Confidential information will not be disclosed to third parties except:

• With prior written consent
• To authorized subcontractors bound by confidentiality obligations
• When required by law

12. Third-Party Services

Our services may involve third-party providers such as:

• Hosting providers
• Domain registrars
• Payment gateways
• Google, Meta, Amazon, Flipkart, Meesho, Shopify
• Cloud service providers
• Software vendors

We are not responsible for outages, pricing changes, policy changes, account suspensions, technical issues, or actions taken by third-party providers.

13. Service Availability

We aim to provide uninterrupted services but do not guarantee continuous availability of our website, software, or third-party platforms. Maintenance, technical issues, or events beyond our control may occasionally affect service availability.

14. Limitation of Liability

To the maximum extent permitted by law, Optimantix Global Pvt. Ltd., its directors, employees, partners, contractors, and affiliates shall not be liable for:

• Loss of profits or business interruption
• Loss of revenue, data, or goodwill
• Marketplace or advertising account suspensions
• Search engine ranking fluctuations
• Indirect, incidental, special, consequential, or punitive damages

Our total liability for any claim arising from our services shall not exceed the amount actually paid by the client for the specific service giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Optimantix Global Pvt. Ltd., its directors, employees, and affiliates against claims, liabilities, damages, losses, costs, and expenses arising from:

• Your misuse of our services
• Violation of applicable laws
• Infringement of third-party intellectual property rights
• False, misleading, or unlawful content provided by you

16. Suspension or Termination

We reserve the right to suspend or terminate services if:

• Payments remain overdue.
• The client violates these Terms.
• Fraudulent or unlawful activity is suspected.
• The client misuses our services or systems.

Either party may terminate an engagement in accordance with any separate written agreement governing the project.

17. Refunds

Refund eligibility is governed by our separate Refund & Cancellation Policy. Where work has already commenced or services have been delivered, refunds may not be available except as required by applicable law or agreed in writing.

18. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

19. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, cyberattacks, government actions, labor disputes, internet outages, power failures, or failures of third-party service providers.

20. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts where Optimantix Global Pvt. Ltd. has its registered office, unless otherwise required by applicable law.

21. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be published on our website with the revised effective date. Continued use of our services after changes become effective constitutes acceptance of the revised Terms.

22. Contact Information

For questions regarding these Terms & Conditions, please contact: