Cancellation & Refund Policy

1. General Policy

Our services involve professional consultation, custom development, digital marketing, software implementation, and ongoing account management. Since these services require dedicated time, expertise, and resource allocation, refunds are limited and subject to the conditions below.

2. Project Cancellation by the Client

Clients may request cancellation of a project by providing written notice via email. Cancellation requests will be processed based on the stage of the project.

Before Work Begins

If cancellation is requested before any work has commenced, any refund will be determined after deducting applicable administrative, consultation, payment processing, and other non-recoverable costs.

After Work Has Started

Once work has begun, payments made for completed work, allocated resources, consultations, research, design, development, content creation, or campaign setup are generally non-refundable.

If only part of the agreed work has been completed, we may, at our sole discretion, issue a partial refund for the unperformed portion after deducting charges for work already completed and any non-recoverable expenses.

3. Website & Software Development

Payments made for the following are generally non-refundable once work has commenced:

• Website design
• UI/UX design
• Front-end development
• Back-end development
• Mobile application development
• API integrations
• Custom software development
• SaaS development
• Testing and deployment

If a project is cancelled after development has started, clients remain responsible for payment for work completed up to the cancellation date.

Upon settlement of all outstanding payments, completed work may be delivered at our discretion and subject to the terms of the applicable agreement.

4. Digital Marketing Services

This includes:

• Search Engine Optimization (SEO)
• Local SEO
• Google Ads Management
• Meta Ads Management
• Performance Marketing
• Social Media Marketing
• Content Marketing
• Email Marketing

• Fees paid for services already rendered are non-refundable.
• Campaign setup fees, strategy development, account audits, keyword research, content creation, and optimization work are non-refundable once completed.
• Advertising spend paid directly to advertising platforms is governed by the policies of those platforms and is not refundable by Optimantix Global Pvt. Ltd.

5. Marketplace Management Services

For services relating to Amazon, Flipkart, Meesho, Myntra, Nykaa, Tira, Jiomart, and other marketplaces, management fees become non-refundable once services have commenced, including:

• Account onboarding
• Product listing
• Catalog optimization
• Content creation
• Advertising setup
• Inventory coordination
• Performance reporting
• Marketplace optimization

Any third-party marketplace charges remain subject to the respective marketplace's policies.

6. Subscription and Retainer Services

For recurring monthly, quarterly, or annual service plans:

• Clients may cancel future renewals by providing written notice before the next billing cycle.
• Cancellation will stop future billing where applicable.
• Payments already made for the current billing period are generally non-refundable.
• Services will continue until the end of the paid billing period unless otherwise agreed.

7. Delay Due to Client

• If a client fails to provide required content, approvals, credentials, or other necessary information for an extended period, the project may be placed on hold.
• Project delays caused by the client do not entitle the client to a refund.
• Projects remaining inactive for an extended period may require revised timelines, updated quotations, or additional charges before work resumes.

8. Cancellation by Optimantix Global Pvt. Ltd.

We reserve the right to suspend or terminate services if:

• Required payments are not received.
• Fraudulent activity is suspected.
• The client violates our Terms & Conditions.
• The client requests unlawful, unethical, or prohibited activities.
• Abuse, harassment, or threatening behavior toward our staff occurs.

Where appropriate, any refund will be determined after deducting charges for work completed, non-recoverable costs, and other applicable expenses.

9. Non-Refundable Items

The following are generally non-refundable once purchased, initiated, or delivered:

• Consultation fees & strategy sessions
• Website planning & custom design work
• Logo and branding work
• SEO audits & website audits
• Paid software licenses, premium themes & premium plugins
• Domain registrations & hosting services
• SSL certificates & third-party subscriptions
• API usage charges
• Advertising spend & marketplace fees
• Payment gateway charges
• Government fees and statutory charges

10. Refund Processing

Where a refund is approved:

• Refunds will be processed using the original payment method where reasonably possible.
• Processing times may vary depending on the payment provider and financial institution.
• Bank processing delays are outside our control.

11. No Guarantee of Business Results

We do not guarantee:

• Search engine rankings
• Sales or revenue
• Lead generation volume
• Advertising performance
• Marketplace rankings
• Return on investment (ROI) or Return on Ad Spend (ROAS)

Variations in business performance do not constitute grounds for cancellation or refund.

12. Dispute Resolution

If you believe you are entitled to a refund or wish to dispute a charge, please contact us first. We will review the matter in good faith and work toward a fair resolution in accordance with this Policy and applicable law.

13. Changes to This Policy

We may revise this Cancellation & Refund Policy from time to time. Updated versions will be posted on our website with the revised effective date. Continued use of our services after changes become effective constitutes acceptance of the updated Policy.

14. Contact Us

For cancellation requests or refund-related questions, please contact: